Our aim is to provide you with a high standard of care at all times and to deal quickly, courteously and effectively with any problems which may arise. We also aim to make improvements to our service based on what our patients tell us.
Do you have any comments or suggestions about the service we provide? We would be pleased to hear from you. You can drop an email to email@example.com at any time.
Are you unhappy or have concerns about any aspect of your care? If so, we have a Practice Complaints Procedure to enable us to deal with complaints in line with the NHS Complaints Procedure. Any member of staff can give you details and a copy of our procedure on request. The practice’s Feedback and Complaints Officer is Mrs Katrina Morrow.
The Patient Support and Advice Service (PASS) www.patientadvicescotland.org.uk. PASS can advise and support you with a complaint you have about any healthcare service.
NHS Grampian, Summerfield House, 2 Eday Road, Aberdeen, AB15 6RE. Telephone: 0345 337 6338. Email: firstname.lastname@example.org.
Dental Complaints Services, 37 Wimpole Street, London, W1G 8DQ. Tel: 020 8253 8000. Email: email@example.com.
Financial Ombudsman Service
If you’re unhappy with our decision or you haven’t received a final response after 8 weeks (35 working days for payment-related complaints), you can ask the Financial Ombudsman Service to look into it for you. They’ll do so free of charge – but you must contact them within 6 months of our response. They can be contacted using the following details:
Tel: 0800 023 4567
Financial Ombudsman Service, Exchange Tower, Harbour Exchange, London, E14 9SR.
If you would like further information about the Financial Ombudsman Service, you can find it on their website: www.financial-ombudsman.org.uk.